GEHS Call Centre Agent (Afrikaans Speaking) | SA Home Loans
Job title

GEHS Call Centre Agent (Afrikaans Speaking)

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|   Posted 6 months 2 weeks ago

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Job details

Job Category: GEHS

Key Purpose:

  • Inbound and outbound experience and ability
  • Answer calls and respond to emailsĀ 
  • Handle customer inquiries both telephonically and by email
  • Facilitate end to end enrolment process
  • Provide end to end enrolment support
  • Manage and resolve customer queries
  • Provide customers with product and service information
  • Enter new customer information into system
  • Update existing customer informationĀ 
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs

Key Competencies:

  • Time management
  • Verbal and written communication skills
  • Listening skills
  • Problem analysis and problem solving
  • Customer service orientation
  • Organizational skills
  • Attention to detail
  • Judgment
  • Adaptability
  • Teamwork
  • Stress tolerance
  • Resilience

Minimum Education and Experience:

  • Matric
  • Proficient in relevant computer applications
  • Required language proficiency (Afrikaans)
  • Knowledge of customer service principles and practices
  • Knowledge of call center telephony and technology
  • Some experience in a call center or customer service environment
  • Good data entry and typing skills
  • Knowledge of administration and clerical processes
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