Value – Added Service Consultant - Temporary 6 Month Contract

Key Responsibilties  
 
To proactively engage with SA Home Loans clients through outbound campaigns using an automated dialer system, delivering a high-quality client service experience. The consultant will identify client needs, educate clients on value-added solutions such as Will drafting any other approved campaigns, while generating qualified referrals for business 
partners and internal stakeholders. 

• Conduct outbound calls to clients using approved campaign scripts and compliance requirements.  
• Deliver professional and service-focused client engagements that enhance the client experience.
• Identify client needs and refer interested clients for further consultation.
• Accurately capture call outcomes, referral information, and client feedback on CRM systems.
• Meet daily, weekly, and monthly productivity and referral targets.
• Maintain compliance with POPIA, internal policies, and quality assurance standards.
• Participate in coaching, training and quality review sessions.
• Follow up on client requests and ensure appropriate handovers to relevant departments on client’s queries.
• Build rapport with clients while maintaining a professional and consultative approach.
• Manage campaign call-backs and scheduled follow-ups within agreed service levels.
• Escalate client complaints, risks, or service issues to the relevant team 

Minimum Requirements 

Education

• Matric  

Experience 

•  2  years Sales experience  
• 1 year Experience working with an automated dialer system is also preferred 

Bhevaioral Competencies

• Assertive, resilient & ability to handle irate clients. 
• Target Driven 
• Strong Communication, influencing & interpersonal skills  
• Accuracy & attention to detail 
• Self – motivated and accountable  
• Customer engagement  

Technical Competencies  

• MS Office ( Excel) Intermediate 
• DataStor 
• Outlook  
• PureCloud  
• Teams App 

Application Requirements: 

• Updated CV 
• [email protected]

If you haven't heard from us within 14 days of applying, please note that your application was unfortunately not successful on this occasion.