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Loss Control
The Loss Control Department is a key business unit responsible for the monitoring and follow up of accounts where bond repayment obligations have not been met.
The department is made up of five divisions, namely Pre-Legal, Foreclosures and Operations, Debt Counselling and Recoveries and Estates. Each division is managed by a Senior Manager, all of whom report to the Director of Loss Control.
- The Pre legal division comprises of 3 sub- divisions: Early Collections, Client Assessment, Client Liaison and Pre legal admin.
- The Recoveries division comprises of 2 sub divisions: Debt Counselling, and Recoveries.
- The Estates team comprises of Deceased Estates and Insolvent Estates. Death and Disability Claims are also managed in this area.
- The Foreclosure division comprises of 3 sub divisions: Facilitation, Undefended and Defended.
- Finally, the Operations team attends to all fee matters, valuations, service providers, Sell Assist, debit orders and other administrative duties.