07 May 2012
I wanted to personally thank you for the time and effort you made in approving our home loan. I realise there were exceptions made, and we sincerely appreciate your understanding and personal effort, from contacting me personally after hours and evaluating our application within the timeframe we had. To the SA Homeloans Exco We cannot thank you enough, as its not the norm to expect the directors of a company such as SA Homeloans to even get involved or make personal contact with prospective clients. This indeed indicates that SA Homeloans and its directors will go way beyond the extra mile for their customers and live your values, by being flexible, approachable and service orientated. Henriet Thompson has been instrumental from the beginning, and also lived up to the SA Homeloans Customer ethos, and therefore we would also like to thank Henriet. We are extremely excited and proud to be part of the SA Homeloans family. Since our introduction to SA Homeloans and their products, we have made a conscious decision to apply for the loan from SA Homeloans, as the brand expressed trust, partnership and warmth and coupled with the service we received, we are completely blown away, and wish every corporate company can be this way. In closing, from my wife, my son and myself, thank you for making a dream come true, in providing my family with a home, but more importantly.memories. We will be ambassadors for SA Homeloans and look forward to a great partnership into the future.