01 Mar 2020
I wasn't so confident with the system from my previous experience with the big bank but this time was totally different, the service was great with a great result.
Excellent service and communication right from the beginning to the end!
Not your average application as part of the property was inherited and part of a 10-year long-deceased estate. Complications at the deeds office caused a previously approved bond from one of the big banks who were the executors as well to lapse with very poor communication and service from them during the application and registration period. I was highly disappointed and disgruntled because I worked extremely hard to get into the position and did everything I needed from my side to apply.
After applying again years later with SA Home Loans I received excellent service at the Kenilworth office in Cape Town from Beverly Jacobson one of their property financial consultants. She drove the application and would call regularly working hard to find me the best deal. After that, I was kept updated and notified all the way to the end. Communication between the attorneys and deeds office went well and problems got sorted out with the registration and transfer successfully. In the beginning, I wasn't so confident with the system from my previous experience with the big bank but this time was totally different, the service was great with a great result.
Finally, we can put a chapter at rest in my family. It's been a long and difficult road regarding the house and I am very grateful to everyone at SA Home Loans for the time and effort they put in getting the bond for me!