Insurance Sales Manager Life & Home Owners Cover

Key Purpose

To manage the team of insurance sales consultants to deliver financial services to our organisations clients and achieve team results thus contributing to achieving the organisations strategic objectives, financial results, and market share. We are seeking a Key Individual (KI) to provide strategic oversight and ensure effective management of financial services rendered by our Financial Services Provider (FSP). The successful candidate will uphold compliance with the FAIS Act, Board Notice 194 of 2017, and other applicable legislation, while maintaining operational control and promoting ethical standards, contributing to achieving the organisations strategic objectives, financial results, and market share.

Key Responsibilities

• Ensure that financial services provided is appropriate to identified client needs and risk profile.
• Measure client satisfaction. Improve service, gathering feedback from clients and other stakeholders and taking corrective based on feedback received.
• Build collaboration with internal stakeholders.
• Build relationships with all relevant stakeholders, including product providers both internal and external.
• Ensure that product knowledge for self and planners is current.
• Ensure transformational target are met.
• Contribute to a culture of transformation by participating in the organisations culture building initiatives, and business strategy.
• Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
• Create a client service culture. Achieve operational excellence.
• Encourage team to generate innovative ideas and share knowledge.
• Manage performance of staff by implementing performance agreements and ensuring a clear vision.
• Mentor and coach staff on identified performance gaps.
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through participation in decision-making processes.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by identifying current and future training and development needs.
• Contribute to team effectiveness by following the recruitment process when recruiting talent.
• Maintain a high performing team and ensure an environment for optimal performance is created through career conversations, using the talent grid principles and developing talent retention programmes.
• Embrace the organisations vision and values by leading by example. Manage the onboarding process of new employees.
• Set stretch targets for team members for all identified business goals in line with organisation targets. Support each team member to develop plans.
• Ensure that plans are implemented and financial targets, including gross commission, are met.
• Take corrective actions to ensure that targets are achieved and quality standards are met.
• Control costs by reacting to identified exceptions in expenditure.
• Control product offerings in line with bank strategy.
• Ensure that all services delivered are compliant with both Group standards and national legislative requirements.
• Support performance and compliance to all sales processes and procedures.
• Ensure that all organisation projects, processes, and systems are delivered timeously.
• Support efficiency and effectiveness in the business and the team.
• Ensure that advice provided and recommendations made to clients by planners comply with SAHL and financial services regulations and with Treating clients Fairly requirements.
• Ensure compliance with any of the organisations and regulatory requirements.

Minimum Requirements

Minimum Education Qualification

• Matric / Grade 12 / National Senior Certificate
• NQF Level 6 or Higher in a Financial or Business-related field essential
• FAIS Key Individuals – competency Cat 1.1 and Cat B1 and B2 is mandatory
• RE1 Regulatory Exam Certificate
• Class of Business Long Term Insurance
• Class of Business Short Term Personal Lines

Minimum Experience:

• Minimum 2 years managing an insurance sales team, preferably in financial services, with exposure to the range of experience identified above.
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• 3 years Relationship management experience in the financial / insurance sector
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• 5 years Sales experience with a proven track record in a pressurised sales environment
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• 5 years Sales experience in a Home Loans environment / Estate Agent / Bond Originator would be an advantage

Competencies

Technical Competencies:

• Business administration and management
• Client service principles
• Communication Strategies
• Financial Accounting Principles
• Governance, Risk and Controls
• Long-Term and Short-Term Insurance policies and procedures
• Long-Term and Short-Term Insurance systems
• Vision and strategy.
• Management information and reporting principles, tools, and mechanisms

Behavioural Competencies:

• Building Partnerships
• Communication
• Customer Focus
• Decision Making
• Building the Sales Team
• Driving for Results
• Aligning and Executing Sales Strategy